After doing some searching on the problem, and not coming up with any workable solutions, I contacted my provider, Total Choice Hosting and went into their live chat area. You can tell how brilliant I am because it takes me a while to figure out just what he was looking for. DB, thanks for getting me started.
In the extended entry below, I've pasted our conversation. I've always been amazed a the technical support provided by TCH. Whether I've chatted on line, emailed or created a trouble ticket, they've been nothing but supportive. And never once have they called me stupid. You have to admit, that takes some heavy duty restraint on their part.
Moogie: When I go read the comments on my site (http://www.moogiesworld.com) it works fine, but then if I click on the name of one of the commenter I get this msg. I'm not sure if this is the right place to be asking or not.
Forbidden
You don't have permission to access /mt/mt-comments.cgi on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Thank you Moogie
You are now speaking with TCH Guy of Support Department.
TCH Guy: Hi
Moogie: Hi
TCH Guy: Sorry to keep you on hold
Moogie: it's ok
TCH Guy: Please get me the link which causes the error
TCH Guy: The domain is loading well from my end
Moogie: Ok..here is an example:
Moogie: http://www.moogiesworld.com/archives/2006/01/the_house_that.html
Moogie: if you look at all the comments...go and click on one of the names. That is when I get the error.
Moogie: it happens on all of the posts.
TCH Guy: Please hold on .. let me check
Moogie: no problem.
TCH Guy: http://www.moogiesworld.com/archives/2006/01/the_house_that.html
TCH Guy: the link is working fine for me
TCH Guy: Please clear your browser's cache and try again
Moogie: The link is fine..it works for me too. It was when I click on the name of the commenter.
Moogie: Like here: http://www.moogiesworld.com/mt/mt-comments.cgi?__mode=red;id=1967
TCH Guy: ok ..Let me check
TCH Guy: Hi
TCH Guy: Please check it now
Moogie: ok
Moogie: Ok, what did I do/not do or how did that happen?
Moogie: this is great!
TCH Guy: :)
Moogie: What happened?
TCH Guy: The filter settings created the issue
TCH Guy: I have rectified it
Moogie: Was it something that I did?
TCH Guy: No
Moogie: for the future, if this happens again, is it something you guys have to fix?
TCH Guy: yes
TCH Guy: Please contact us, we will fix it for you
Moogie: Ok, thank you TCH Guy, I really appreciate your help. You have been great.
TCH Guy: You are welcome :)
Comments
That is really nice. I think for so long IT guys had such a bad wrap but in the last 5 or so years they've gotten really nice. I work in IT and I know client support is a big issue we take seriously.
Glad you got it fixed so pleasantly :-)
Posted by: tj at January 13, 2006 12:49 AM
Good for you. I called tech support once. Got somebody in India who hardly spoke English. I gave up and let my son solve the problem..
Posted by: john cowart at January 13, 2006 08:35 AM
Yeah nothing worse than bad tech support, or one that follows a script of sorts... Ya need a tech support dude that can think on their feet and do diagnose on the fly so to speak :D (my 2 cents worth!)
Posted by: Gopher at January 13, 2006 01:03 PM
Glad you were able to get it fixed soo quickly :)
DB
Posted by: D Brooks at January 13, 2006 03:37 PM
Posted by: acuzine does work at January 18, 2006 05:07 AM